Flowers & Gifts Delivery all over Lucknow
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Terms & Conditions


  • All perishable products like Flowers, Cakes & Sweets arrangements, shown here are indicative. We do our best to give better result than shown. In cases of ordered flowers / cakes / Sweets / other hand delivered gift items are not available in the respective city or town, we shall deliver available best quality flowers / cakes / Sweets / other similar gift items of equal value. We always ensure full or higher value to our customers in all such cases.
  • Fresh Baked cakes are available from bakeries only after 11am. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning. But we don't advise this. 
  • In case of strike, protest, rain, natural calamity or any such reasons beyond our control, FlowerDeliveryLucknow has full authority to take decision to reschedule the order to an earlier or later date. 
  • FlowerDeliveryLucknow will always try to deliver the product within the specific date & time selected by the customer. In some cases delivery schedule may differ from same day delivery to delivery within the next 1 to 3 business days, excluding the date of order. Holidays may extend it further. 
  • Due to the nature of product, services & marketing strategy involved, we cannot display the shipping & service charges separately. In such cases the MRP is not applicable due to the said reason and customer should not claim for the difference in amount between MRP displayed in the product & order value. Such complaint/clarification is not entertained and not liable for the claim. 
  • Respective brand owners are responsible for the quality of the product. In case of any issues related to quality of product received, the customer may raise a complaint on them through us. 
  • All kind of Wines, Champagne or Sparkling Wine sold through our Website is all Non-Alcoholic.
  • "By accepting our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels". However, you can be rest assured that we do not share any customer data with any agency outside the group.
  • No refund of any sort is possible if the recipient has denied accepting the delivery of the order.
  • We are entitled to dispatch all consignments as per your order but we are not entitled for any clearance at respective Countries Customs Counter. It has to be done from your end only.
  • All orders for Rakhi will be delivered at the earliest regardless of delivery date chosen.
  • All claims/ issues are subject to the jurisdiction of local Court only in Siliguri, India.
  • Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money for such items. But we shall not be liable for any other charges such as loss of profits, emotional stress or any other liability caused due to non-delivery.
  • In case any duties, taxes or charges are levied as per the custom department of the recipient’s country for any international orders, the same will have to be borne by the customer and we shall not be liable for such charges and shall not be responsible for non-delivery in such cases.
  • In case of any processed or delivered order against which payment has not been realized, due to what so ever reason, then both Customer & the Recipient are equally liable to compensate for the due amount. If both the Customer & the Recipient refuses to make payment, in such cases we are liable to take appropriate legal actions to realize the due amount. Further, in case any Octroi or similar Charges is levied by the state of the recipient, it has to be borne by the consignee only.
  • Under any circumstances our Merchant HDFC Bank shall not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring Bank from time to time.
  • Various products backed by logos or Trademarks sold under our website belong to the respective companies and they are the owner of the said Logos or Trademarks.
  • Order will be shown as delivered, in all such cases where receiver is not available at address, premises closed, receiver phone no. is wrong, receiver not responding over phone, receiver not taking our calls or receiver refuse to accept the order.
  • Deliveries to major cities will be done on the same day if the order is placed before 4 pm IST. If the order is placed after 4 pm IST we would try to deliver your order on the same day depending on your request, and if we are unable to deliver on the same day, the same would be delivered on the next day.
  • Order deliveries are only possible in city limits or our serviceable area. We may ask for extra additional charges if delivery locations are far from our serviceable area. Your order will be put on hold for 5 working days until we receive any intimation from your end. In such case we may cancel your order and will inform you about refund of amount via email.
  • FlowerDeliveryLucknow reserves the right to cancel any order any time without any prior notice. However in all such cases we ensure 100% refund of the amount paid by the customer.
  • Request for cancellation of an already places order can be accepted at least 1 day prior to delivery date. In such case, order will be canceled after deducting 7% of the ordered amount against credit card processing expense. Apart from this, request for change in any order details, items, time of delivery, or delivery address / location are only accepted 1 day prior to delivery date, between (8 am to 8 pm).
  • In case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery. Also, if the recipient refuses to accept the order due to some personal reason, we shall consider the order as delivered and no refund shall be made for the same. Further, if any order cannot be delivered due to the mistake of the user such as wrong address or incomplete information or recipient not reachable, no refund can be made.
  • We do our best to deliver the order on date but due to some logistic reasons we cannot assure delivery at a particular time. Although we try to deliver within the time frame mentioned but we do not guarantee that. Some Gift items like Leather Bags, Toys, Watches, Apparels etc are essentially delivered through courier and are dispatched from our end well in time. We are responsible for delay in dispatch from our warehouse and will not be responsible for delay at the logistic partners end.
  • In case of delivery to some specific locations such as Hostels, Hotels & Hospitals, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any of these locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider it as an attempted delivery.
  • If any customer / recipient seem to be dissatisfied about the quality of product delivered, he may raise a compliant. The customer / recipient are required to provide an image of the product delivered within 48 hours of delivery. Refund or Redelivery can be made depending on nature of the complaint and any decision in this regard will be the sole prerogative of the website.
  • In case no delivery date is mentioned with the order, we may assume it to be for same day and shall process and dispatch the order within 24 hrs.


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